FAQ

Can I make my designs available for team members to order directly?

Yes, you can! Utilize the "My Store" feature to make this process seamless. 1. Log In to Your Account Visit www.subprint.com.au and click the “Login/Order More” button at the top right corner to log in to your account. Use your email address as the username and your phone number as the password. 2. Add Products to Your Store Click the "My Orders" link to access your order history. Select the "Add to My Store" button to view and add your designs. 3. Manage Your Store Go to the "My Store" section to manage (rename or remove) your designs. 4. Share Your Store Link Share your store link or QR code with team members. Note: For orders with fewer than five units per design, a higher unit price applies, and separate postage charges will be incurred for each order. To save on costs, we recommend new members place one combined order.

Newest Men Athletic Fit Basketball Singlets and Shorts (From June 2019)

Introducing the newest Athletic Fit into OZTJ uniforms (from June 2019)! A style is closer to the new trend of 2018 seasons.
- Narrowed shoulder width of the tops with more shoulders showing;
- Tightened chest design to make the tops more fitted;
- Shortened length of the shorts
More options for your next team uniforms. Tips help you make decisions:
- Choose standard cut if you prefer a loose and relaxed style;
- Choose the Athletic Fit series if you prefer a more fitted style similar to the new trend of 2018 seasons.

I’d like to order 10 basketball singlets, do I need to do 10 designs?

There is no need to design all singlets separately. You can just design 1 singlet and input the size, name and number info on the ordering page. We will print specific names and numbers on each singlet as per your submitted information.

How to order more uniforms?

If you have ordered uniforms with us before and would like to order more with the same design, please log into the link "Login/Order more" located on the top right-hand side of the website. The username is the email address you gave us when you placed the previous order. The password is the contact phone number. After you log in successfully, you will see a list of your previous orders with us. Please choose the correct order and add new details. There is no minimum requirement for repeat orders.

What is Sublimation?

Dye sublimation is a process in which all design elements including logos, lettering, numbers, team names, sponsor logos, etc. are dyed directly into the fabric of the sports uniform. This has the advantage of being permanent, and actually becomes part of the fabric as opposed to screen printing which will eventually wear off and deteriorate. It also makes the uniform very light weight and breathable.

What if my order is returned by Couriers due to unsuccessful delivery?

All orders are delivered by FedEx or DHL. Please refer to the couriers’ website for their latest redelivery services and undeliverable shipments policy. In the event that an order is returned to our factory due to unsuccessful delivery, a delivery cost will be charged if the order needs to be re-sent.

Why OZTJ Sports Pty Ltd?

We offer hundreds of designs with unlimited colors to be chosen from. All uniforms are customized so you are able to design uniforms which are unique for your basketball team.
All garments are directly from our factory. It is guaranteed that all our uniforms are with high quality at amazing price.

How to use our DYO system?

• Step 1: Choose a pattern
• Step 2: Change color on DYO panel
• Step 3: Add Logo, team name and text
• Step 4: Submit quantities and size details
• Step 5: Confirm and payment

Order Process

• 1. Design your own Via our advanced DYO System
• 2. Submit Order details Provide quantity, size and numbers
• 3. Make The Payment Secured by AZU Payment and PayPal Express Checkout
• 4. Receive Uniforms In about 14 Business Days

ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?

No, we don't save any of your payment details which means you will have to enter them via PayPal each time you place an order, but at least you know there's no risk.

Paypal Express Checkout

I'm not sure if I have completed my order successfully.

When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please login My Account using your e-mail address as user name and phone number as password. Be sure to check your spam folder first!

Can I change my design after the order has been submitted?

No. Once the order has been confirmed and submitted, it will be directly printed and produced in the factory. However, you can cancel the order within 48 hours and place a new order with the new design. Please find the information below regarding how to cancel your order.

Can I cancel order if I changed my mind?

Since all garments are custom designed and manufactured, we don't not accept changes once the manufacturing process is started. We offer a 48 hours cooling off period, you may only cancel the order within this 48 hours window, we will issue you a full refund (less $1 to cover PayPal transaction fee).

You my follow this link to cancel your order, Cancel my order

Where is my order?

Your order will be delivered in 3 weeks once the payment is received and all artwork is confirmed. Certain regional or remote areas may be slower. We will send you a tracking number when the order is dispatched. The courier is FedEx or TNT Express.

The garments I received have some defects?

We have strict quality control process before the garment leaving the factory, so it's very rare there would be any defects. Since garments are custom made, we can't exchange any item for different size, so please make sure when you placing order check the size chart closely.

In the case there's quality issues on the final product you received, please fill out Return request form and provide with photo evidence, our friendly customer services team will contact you once your case is reviewed.

T&C

Privacy Policy OZTJ Sports Pty. Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au. What is Personal Information and why do we collect it? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.subprint.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive Information Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: • For the primary purpose for which it was obtained • For a secondary purpose that is directly related to the primary purpose • With your consent; or where required or authorised by law. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following: • Third parties where you consent to the use or disclosure; and • Where required or authorised by law. Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. OZTJ Sports Pty Ltd. will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: [email protected] or on 02 8094 1888.

Delivery Policy

SHIPPING POLICY We deliver products using DHL & FedEx. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 14 business days. Shipping times are estimated at between 14 and 20 business days depending on your location.

Return Policy

No refund or exchange is available for custom made items.

If the goods are faulty, OZTJ SPORTS will cover any shipping charges and send you the correct products. The goods with original condition* need to be returned to OZTJ SPORTS for inspection.

*Original condition: means that items have no personalised decoration, no damage, are unworn, all labels and tags intact and are in their original packaging.